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Home Misc Why do I receive the following error message in Web Analysis when trying to create a Financial Management data source connection? 4010 Error: Error getting CSS support information for driver HsvADMDriver; nested exception is: com.hyperion.ap.APException:
Why do I receive the following error message in Web Analysis when trying to create a Financial Management data source connection? 4010 Error: Error getting CSS support information for driver HsvADMDriver; nested exception is: com.hyperion.ap.APException: PDF Print E-mail

This issue is related to Web Analysis (or Financial Reporting) being in 32-bit mode while the
default ADM driver installed is 64-bit. (This has been addressed in release 11.1.1.3 where the
32-bit ADM driver is installed when Financial Reporting or Web Analysis is installed). The
solution to the issue was published as a Readme item along with the release. It is reproduced
here for quick reference.
Microsoft Windows Server 2003 (64-bit AMD64 and Intel EM64T):

  • To create a connection to the Financial Management server from Web Analysis:
  1. Create a connection on 64-bit Windows machines where Web Analysis is installed:
  2. Register the Financial Management server using the Financial Management client/config utility.
  3. Run regedit and export the HKEY_LOCAL_MACHINE\SOFTWARE\Hyperion Solutions\Hyperion Financial Management\Client\Clusters key.